Did your medical equipment and supplies arrive in good working order and with a clean and neat appearance? Yes No Somewhat N/A Did your medical equipment and supplies arrive at the scheduled delivery time? Yes No Somewhat N/A Were delivery personnel knowledgeable about your equipment? Yes No Somewhat N/A Were you adequately instructed in the use and care of the equipment to allow you to comfortably use your equipment/supplies? Yes No Somewhat N/A Were our delivery and service personnel friendly, professional, and courteous? Yes No Somewhat N/A Were you informed about our 24-hour availability, our after-hours telephone, and your rights and responsibilities? Yes No Somewhat N/A Were you informed about our grievance/complaint process? Yes No Somewhat N/A Have you been able to obtain help/service after hours by using our after-hours telephone number? Yes No Somewhat N/A Have all questions regarding payment or billing been handled to your satisfaction? Yes No Somewhat N/A Has the medical equipment or supplies performed as expected? Yes No Somewhat N/A Has our customer service staff helped you in a timely, courteous fashion? Yes No Somewhat N/A Has our customer service staff resolved your concerns? Yes No Somewhat N/A Is there anything we could have done to improve your experience? Are there any other comments you'd like to share?
