FAQs

Some insurance companies limit the dollar amount they will pay per year for certain services, or they limit the quantity of services eligible for coverage per year.  If your statement shows that you have a balance due because you...

  • Use your CPM machine only on a firm, flat surface.
  • Keep hair, clothing, fingers, and other loose objects away from moving parts of the machine.  If caught, press STOP, then START, to reverse direction.
  • Keep away...

Insurances are more likely to listen to their members than to the provider of the service.  While Surgi-Care will attempt to appeal denials that have provider appeal rights, there are some denials that can only be appealed by the member...

It is possible that your doctor is in network with your insurance and Surgi-Care, Inc. is not.  If your insurance states that we need to charge you a higher co-insurance or deductible because we are out-of-network, we suggest you...

To schedule an appointment, or for the name of one of 355 healthcare partners throughout New England, call us at (888) 290-0393.  We'll be happy to schedule an appointment or locate the Surgi-Care product provider closest to you.

If you are done using your CPM equipment and ready to schedule a pick-up, please use the following procedure:

Remove the single use pads and thow them away.  Please do not send them back.

  1. Remove the single use pads...

To learn more about a specific medical education event, e-mail us at medicaleducation@surgi-careinc.com

An orthopedic device may be covered in full, only partially, or not at all by your insurance.  Coverage of your orthopedic device varies according to a multitude of variables, including, but not limited to:

  • Your insurance...

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